Briggs & Riley Baseline: Executive Toiletry Kit

Boconi

BOCONI clearly stands for impeccable striking style, painstaking attention to detail, and unsurpassed quality.  All BOCONI Bags & Leather goods are guaranteed for 1 year to be free from any and all manufacturing defects in materials and workmanship.

The guarantee starts from the date the product was purchased. In the event of a defect arising during the guarantee period, please contact BOCONI by email at customerservice@boconibags.com or by telephone a 615-376-9688 in the USA or Canada, and we will provide you with an address for you to send the bag for inspection and repair.  Product will be repaired or replaced at our discretion. All returns/repairs must be accompanied by a receipt.

Please note that this guarantee does not cover normal wear and tear caused by product abuse or neglect including: abrasions in fabrics, leathers, or parts; exposure to extreme temperatures, solvents, acids or liquids. The guarantee also does not cover common carrier damage.

Briggs & Riley

Simple as that® lifetime guarantee statement. The only guarantee that covers it all!

Briggs & Riley is committed to developing Briggs & Riley products of superior design, performance and
value. We pride ourselves on developing an ongoing, lifelong relationship with you, our consumer and Briggs & Riley spokesperson. Due to our extreme confidence in our products and our insatiable desire to deliver only the highest level of service, we have created the most consumer-friendly guarantee in the travelware industry.

If your Briggs & Riley bag is ever broken or damaged, even if it was caused by an airline, we will repair it free of charge – Simple as that! Here’s how the Briggs & Riley Simple as that® guarantee works:

A. Simple bag repairs – you can send or bring your bag to a local Authorized Repair Center. No repair number is needed. Please note that you are responsible for any freight charges incurred when shipping your bag to an authorized repair center.
B. Badly damaged bags - we recommend sending them directly to Briggs & Riley at one of our Official Company Repair Centers.

Our 'Simple as That®' guarantee will cover the repair of all functional aspects of your Briggs & Riley bag for life.

• We will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations.
• Naturally, our warranty does not cover cosmetic wear or cleaning, nor does it cover the replacement of lost or stolen bags and/or its content. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport. If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge.
• Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition.

Eagle Creek

No Matter What™ Warranty

Our No Matter What™ Warranty covers the Lifetime Warranty promise plus the added insurance of repair or replacement due to damage, regardless of the cause. During this period, we will repair or replace it at our discretion. Contents of your bag are excluded.

Collections backed by the added protection of the No Matter What™ Warranty: ES3 Exploration Systems, ES3 Flashpoint, Ease Collection, EC Adventure Collection, No Matter What™ Duffels

Lifetime Warranty

Our Lifetime Warranty covers workmanship and materials against defect for the entire life of the product. During this period, if the product is covered by the warranty, we will repair or replace it at our discretion. Contents of your bag, normal wear and tear, abuse and cosmetic wear and tear are excluded.

TUMI

Piel Leather

Samsonite

Your luggage has a warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.

The warranty is utilized through our authorized repair centers. The authorized repair center will make the determination whether the damage is due to a manufacturing defect. If it is a manufacturing defect, they will repair your luggage and bill Samsonite directly. If it is not repairable they will order you a replacement bag. If they feel it is not a manufacturing defect, they will contact you with an estimate before making any repairs to your luggage.

To receive warranty service, please take or ship your product to one of our authorized repair centers. If a repair facility is not convenient for you, you may complete the repair form and ship the luggage to the nearest authorized repair center. Detailed instructions are provided on the repair form.

You can also visit one of our Samsonite Company Stores for assistance in shipping your luggage at a minimal charge.

The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:

1. The product is repairable and covered under warranty (the product will be repaired at Samsonite's expense and returned to you.)

2. The product is not repairable and covered under warranty (if the same product is in stock, the product will be sent directly to you. If the product is unavailable, a comparable item will be sent. In the case that a comparable product is unavailable, a letter will be sent authorizing you to visit the nearest Samsonite Company Store to pick out a comparable product. Note: The Authorized Repair Center will not direct a store to replace product for a customer. The Authorized repair center will request a replacement for you from Samsonite.)

3. The product is repairable and not covered under warranty (if it is determined that the product is repairable but is not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense.)
The product is not repairable and not covered under warranty (you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product.)

Product may be returned to any Samsonite Company Store, and the store personnel will send the product to an Authorized Repair Center. If you choose to take your merchandise to a store, a shipping fee will be collected, as determined by current shipping rates for the area and the store management.

Business Cases, Casual Bags and Travel Accessories:

• You may either visit the store closest to you to return the product, or you may ship the product to the store closest to you
• If the product was purchased online, click here for return instructions. Please note that the store will make the final determination on the status of the product, which may include repairing or replacing the product if it is covered under warranty.

Victorinox

™  Plus Guarantee

Products covered by the Carry With Confidence ™  Plus Guarantee are guaranteed to be free from manufacturing defects in materials and workmanship for the life of the product.  The Carry With Confidence™  Plus Guarantee also covers repairs of a functional nature if the damage is caused from abuse or mishandling by a common carrier such as an airline, taxi, train or cruise ship.  If necessary, we will provide a bag to you in an expedited manner for use until your bag can be repaired or replaced.  If such a defect appears during the warranty period, we will repair or replace your product, as appropriate, free of charge with an equivalent or updated model of comparable value.  This guarantee is non-transferable and does not cover the contents of your bag, cosmetic wear and tear, or damage resulting from abuse, misuse, unauthorized repair or improper handling.  In the event of a defect during the warranty period, contact Customer Service to obtain a return authorization number, and return your product to our authorized repair center with your original sales receipt validating your purchase.  Shipping costs to our repair center are the responsibility of the owner.  This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country. 

Collections Covered:

• 1884 ™
• all versions of Tourbach ®

 Carry With Confidence™  Guarantee

Products covered by the Carry With Confidence ™  Guarantee are assured to be free from manufacturing defects in materials and workmanship for the life of the product.  The Carry With Confidence ™  Guarantee also covers repairs of a functional nature if the damage is caused from abuse or mishandling by a common carrier, such as an airline, taxi, train or cruise ship.  If such a defect appears during the warranty period, we will repair or replace your product, as appropriate, free of charge with an equivalent or updated model of comparable value.  This guarantee is non-transferable and does not cover the contents of your bag, cosmetic wear and tear, or damage resulting from abuse, misuse, unauthorized repair or improper handling.  In the event of a defect during the warranty period, contact Customer Service to obtain a return authorization number, and return your product to our authorized repair center with your original sales receipt validating your purchase.  Shipping costs to our repair center are the responsibility of the owner.  This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country. 

Collections Covered:

• all versions of Architecture ®
• version 3.0 and later of E-Motion ® 360°
• version 3.0 and later of Mobilizer NXT ®
• version 2.0 and later of Werks Traveler™

Lifetime Warranty

Products covered by the Lifetime Warranty are guaranteed to be free from manufacturing defects in materials and workmanship for the life of the product.  If such a defect appears during the warranty period, we will repair or replace your product, as appropriate, free of charge with an equivalent or updated model of comparable value.  This guarantee is non-transferable and does not cover cosmetic wear and tear or damage resulting from abuse, misuse, unauthorized repair, improper handling or common carrier damage.  In the event of a defect during the warranty period, contact Customer Service to obtain a return authorization number, and return your product to our authorized repair center with your original sales receipt validating your purchase.  Shipping costs to our repair center are the responsibility of the owner.  This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country. 

Collections Covered:

• version 2.0 and later of Altius ™
• Altmont™
• Avolve™
• CH-97™
• Curb^™
• Ground Force^™
• Lifestyle Accessories 2.0
• select items from Lifestyle Accessories 3.0
• Tallux^™
• Seefeld^™
• Spectra™

Travel Choice Limited Warranty

Products covered by the Travel Choice Limited Warranty are guaranteed to be free from manufacturing defects in materials and workmanship for five years from the date of purchase for the original owner.  If such a defect appears during the warranty period, we will repair or replace your product, as appropriate, free of charge with an equivalent or updated model of comparable value.  This guarantee is non-transferable and does not cover cosmetic wear and tear or damage resulting from abuse, misuse, unauthorized repair, improper handling or common carrier damage.  In the event of a defect during the warranty period, contact Customer Service to obtain a return authorization number, and return your product to our authorized repair center with your original sales receipt validating the date of purchase.  Shipping costs to our repair center are the responsibility of the owner.  This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country. 

Collections Covered:

• Mobilizer NXT^® Hardside
• Werks Traveler ™  Hardside

Travel Select Limited Warranty

Products covered by the Travel Select Limited Warranty are guaranteed to be free from manufacturing defects in materials and workmanship for two years from the date of purchase for the original owner.  If such a defect appears during the warranty period, we will repair or replace your product, as appropriate, free of charge with an equivalent or updated model of comparable value.  This guarantee is non-transferable and does not cover cosmetic wear and tear, damage to third party electronics or damage resulting from abuse, misuse, unauthorized repair, improper handling, power outage or any uncontrollable environmental damage.  In the event of a defect during the warranty period, contact Customer Service to obtain a return authorization number, and return your product to our authorized repair center with your original sales receipt validating the date of purchase.  Shipping costs to our repair center are the responsibility of the owner.  This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country. 

Collections Covered:

• select items from Lifestyle Accessories 3.0

Korchmar

Our 5 year guarantee and reputation are both the strongest in the industry. Our main goal at Korchmar is to make you comfortable about your purchase, so relax because for 5 years following the date of purchase, Korchmar will repair or replace your item without charge with a similar item (at our option) if it is factory defective in either material or workmanship.

In the unlikely event that a defect occurs, send the piece with a brief explanation, your sales slip and return shipping information to:

KORCHMAR
the Leather Specialty Company
1088 Business Lane
Naples, FL 34110

We will return it within six to eight weeks. (All warranty claims must be processed directly through Korchmar, rather than the store where your piece was purchased.)

***Important Note: This guarantee does not cover accidental damage, improper handling, or normal wear and tear; specifically excludes claims for any item other than the piece itself. Any common carrier (plane, train, ship, and bus) is solely responsible for damage to your business case incurred while in its possession. (KORCHMAR does not recommend ever checking business cases as luggage.) Examine your business case immediately after each trip. If it is damaged, submit a claim before leaving the terminal. (KORCHMAR will make every effort to repair damages due to misuse or accident at a moderate charge.) This guarantee does not cover scars, wrinkles, or minor scratches that are natural to all leathers.

Ultra Light Nylon WARRANTY

Our 5 year guarantee and reputation are both the strongest in the industry. Our main goal at Korchmar is to make you comfortable about your purchase, so relax because for 5 years following the date of purchase, Korchmar will repair or replace your item without charge with a similar item (at our option) if it is factory defective in either material or workmanship.

In the unlikely event that a defect occurs, send the piece with a brief explanation, your sales slip and return shipping information to:

KORCHMAR
the Leather Specialty Company
1088 Business Lane
Naples, FL 34110

We will return it within six to eight weeks. (All warranty claims must be processed directly through Korchmar, rather than the store where your piece was purchased.)

***Important Note: This guarantee does not cover accidental damage, improper handling, or normal wear and tear; specifically excludes claims for any item other than the piece itself. Any common carrier (plane, train, ship, and bus) is solely responsible for damage to your business case incurred while in its possession. (KORCHMAR does not recommend ever checking business cases as luggage.) Examine your business case immediately after each trip. If it is damaged, submit a claim before leaving the terminal. (KORCHMAR will make every effort to repair damages due to misuse or accident at a moderate charge.) This guarantee does not cover scars, wrinkles, or minor scratches that are natural to all leathers.

Korchmar has a 95 year tradition of manufacturing products of the finest design, performance and value. Four generations of Korchmars have developed lifelong relationships with you, our most valued customer and our greatest spokesperson. Due to our extreme confidence in our products and our continuing desire to deliver only the highest level of service, we have created the most simple, no nonsense lifetime guarantee in the travel goods industry.

If your Korchmar Ultra Light Nylon bag is ever broken or damaged, even if it was caused by an airline, we will repair, or replace it, free of charge – Simple as that. NO NONESENSE! 

Here’s how the Korchmar Ultra Light Nylon warranty works: 

Simply send or bring your bag to our Authorized Repair Center in Naples, Florida. No repair number is needed. Please note that you are responsible for any freight charges incurred when shipping your bag to or from our authorized repair center. 

Our “No Nonsense” guarantee will cover the repair of all functional aspects of your Korchmar Ultra Light Nylon bag for life.

• Ultra Light Nylon  “no nonsense” guarantee does not cover cosmetic wear and tear or cleaning. We are also not able to cover the replacement of lost or stolen products and/or their contents. If your bag or its contents are damaged by an airline we recommend that you hold them responsible by filing a claim with the carrier before leaving the airport. If the carrier refuses to take care of your damage Korchmar will repair or replace your product with the same or similar product at no charge.
• Note: Some bags are beyond repair and in such cases Korchmar will replace the bag with the closest similar article in functional condition.

Travelpro^® Limited Lifetime Warranty

"In the unlikely event that a problem occurs with your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it, if repair is not possible) at our expense. The Travelpro^® warranty covers defects in materials and workmanship but does not cover wear or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier. In the course of normal handling, your luggage may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty. Travelpro^® will provide prompt refurbishment services at a nominal cost. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state."

Note: Please examine your luggage carefully for damage before leaving the airport and immediately report any damage to the baggage service center of the airline on which you traveled. DAMAGE CAUSED BY THE AIRLINE IS THE AIRLINE'S RESPONSIBILITY AND MUST BE CLAIMED TO THE AIRLINE AT THE TIME DAMAGE OCCURS. By not following this procedure, you risk that the damage will not be covered under airline policy or Travelpro's warranty. If you are dissatisfied after making your baggage claim to the airline, please contact:

Aviation Consumer Protection Division US Department of Transportation C-75 
400 7th Street, SW, Room 4107 Washington, DC 20590

Should you have questions about your luggage, or need repair service, call Customer Service at 1-800-741-7471. 
www.travelpro.com

McKleinUSA and Siamod

The McKlein philosophy is as devoted to innovation as it is committed to ensuring the finest quality business cases, computer cases, luggage and accessories. We stand behind the distinct quality, craftsmanship and performance of all our products. We use only the finest materials and employ rigorous quality control standards with each and every design to create durable, luxurious and high performance products. Our goal is to ensure your satisfaction with each purchase and give you unsurpassed service for years to come.

McKlein products are covered by a limited lifetime warranty, excluding the P,C and L Series, which is covered by an one year warranty.  We will cover the damage to your product caused by a defect in the workmanship or quality of the materials.  We hold the right to either repair or replace the product.  The McKlein warranty does not cover damage resulting from abuse, neglect, improper handling or common carrier damage.  Ordinary wear and tear is also not covered under this warranty.  Moving parts such as wheels, handles and mechanical parts are covered under a one year warranty. 

In the unlikely event that a problem arises as a result of a defect in our materials or workmanship, we pledge to promptly repair the item at our expense (or replace it if it cannot be repaired). All we require is that you call us first and then send your bag to the repair location that we indicate. McKlein does not cover shipping and handling under warranty, only parts. Consumer incur the cost of shipping to McKlein facility.

Our website (www.McKleinUSA.com) includes some helpful suggestions to properly care for & extend the life of your case.

Lipault

All Lipault products purchased are guaranteed against any manufacturing defects for a period of three years from the date of purchase.

Should you have a problem with your Lipault product that you think is covered under the 3-Year Guarantee, please contact our Customer Service at 1.855.547.2858, M-F 10am-5pm ET so that we can give you a Return Reference Number and tell you where to ship the product. Return shipping charges will be your responsibility.

If after inspecting returned product, we determine that it is covered by the 3-Year Guarantee, we will repair the product at our expense and return it to you free of charge. If we are unable to repair your Lipault Product, we reserve the right to replace it with the same or similar product.

If it is determined that the product is not covered by the 3-Year Guarantee, we will provide you with an estimate of what the repair will cost for your approval.

Knomo

KNOMO warrants to the original purchaser that its products are free from defects in materials and workmanship.  This warranty is limited to the value of the product and is available to the original purchaser of the goods only. The warranty does not cover any damage caused by misuse or neglect, accidents, normal wear and tear, exposure to extreme temperatures, solvents, acids, water, or damage by common carrier. The warranty specifically excludes any claims for incidental or consequential damages in connection with the product. The warranty commences on the day of purchase NOT the date that the product is registered on the knomobags.com website.

Any defects in materials or workmanship notified to KNOMO after expiry of the guarantee period are not covered by this warranty. KNOMO will be happy to help you try to repair any defects, but these repairs would be subject to charge.

Hartmann

Since 1877, Hartmann has created products with impeccable construction and quality standards. Rigorous testing combined with outstanding workmanship, fine materials, and innovative designs exemplify this commitment to excellence. A quality warranty is a part of the durability, reliability, and superior service that is intrinsic to Hartmann.

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2 Year Limited Warranty – Small Leather Goods (SLG) and Accessory Products

For two years after a Hartmann Small Leather Good (SLG) or Accessory Product is purchased from an authorized Hartmann store or retailer, it is covered by the 2 Year Limited Warranty. The 2 Limited Year Warranty extends to the original purchaser or gift recipient.
The 2 Year Limited Warranty is offered on Locks, Luggage Straps, and Travel Pillows.

Year One of Ownership
If a Hartmann Small Leather Good (SLG) or Accessory Product is damaged during the first twelve (12) months of ownership, including damage caused by transit (by airlines for example), wear and tear, and manufacturer defects, Hartmann will cover repair expenses, including shipping costs (ground only) to and from an authorized Repair Center. Damages not covered are damage resulting from abuse, misuse (such as transportation of unusual items), neglect, or cosmetic damage (such as soiled fabrics or leather). Incidental and consequential damages are expressly disclaimed. If it is determined that Hartmann Product is damaged beyond repair, it will be replaced. If the Product is to be replaced and the product is no longer available, Hartmann will substitute a comparable Hartmann product.

Year Two of Ownership
For year two, Hartmann will repair defects in materials or workmanship. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or transit damage (by airlines for example). Incidental and consequential damages are expressly disclaimed. The Product owner is responsible for all costs of getting the Product to an authorized Repair Center including, but not limited to, the cost of packaging, shipping and applicable taxes. The authorized Repair Center will determine whether or not the problem is covered by Hartmann’s warranty. If it is covered by Hartmann’s warranty, any repair and the cost of returning the product to you will be at Hartmann’s expense. In those cases where the warranty does not apply, we will promptly provide you with an estimate of any repair and return shipping costs that may be involved. While non-warranty maintenance or repairs on your Product can be performed by any company, Hartmann requires that you use only an authorized Repair Center for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty. Labor charges and damages attributable to work performed by anyone other than an authorized Repair Center are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the Product. Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, and if possible, before clearing customs. This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.

Proof of Purchase
Coverage under the 2 Year Limited Warranty requires a retailer receipt as proof of purchase. The retailer receipt also documents that the product was purchased from an authorized Hartmann store or retailer, as required for warranty coverage.

For repairs Outside of the Warranty
Please call the Hartmann Customer Service Department at 1-800-331-0613 for information on refurbishment or repairs outside of the warranty.

Authorized Repair Centers
Authorized Repair Centers can be found on this website under Service and Repair, or call the Hartmann Customer Service Department at 1-800-331-0613.

Commitment to Excellence
Providing excellent customer service is paramount to Hartmann. You can contact the Customer Service Department at 1-800-331-0613 or email hartmann@casupport.com. 

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10 Year Limited Warranty – Travel, Bag, or Business Products

For ten years after a Hartmann Travel, Bag, or Business Product is purchased from an authorized Hartmann store or retailer, it is covered by the 10 Year Limited Warranty. The 10 Limited Year Warranty extends to the original purchaser or gift recipient.
The 10 Year Limited Warranty is offered on Tweed Collection, Herringbone Luxe, Herringbone Luxe Hardside, Ducord Collection, and Hypertex.

Year One of Ownership
If a Hartmann Travel, Bag, or Business Product is damaged during the first twelve (12) months of ownership, including damage caused by transit (by airlines for example), wear and tear, and manufacturer defects, Hartmann will cover repair expenses, including shipping costs (ground only) to and from an authorized Repair Center. Damages not covered are damage resulting from abuse, misuse (such as transportation of unusual items), neglect, or cosmetic damage (such as soiled fabrics or leather). Incidental and consequential damages are expressly disclaimed. If it is determined that Hartmann Product is damaged beyond repair, it will be replaced. If the Product is to be replaced and the product is no longer available, Hartmann will substitute a comparable Hartmann product.

Year Two through Ten of Ownership
For years two through ten, Hartmann will repair defects in materials or workmanship. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or transit damage (by airlines for example). Incidental and consequential damages are expressly disclaimed. The Product owner is responsible for all costs of getting the Product to an authorized Repair Center including, but not limited to, the cost of packaging, shipping and applicable taxes. The authorized Repair Center will determine whether or not the problem is covered by Hartmann’s warranty. If it is covered by Hartmann’s warranty, any repair and the cost of returning the product to you will be at Hartmann’s expense. In those cases where the warranty does not apply, we will promptly provide you with an estimate of any repair and return shipping costs that may be involved. While non- warranty maintenance or repairs on your Product can be performed by any company, Hartmann requires that you use only an authorized Repair Center for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty. Labor charges and damages attributable to work performed by anyone other than an authorized Repair Center are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the Product. Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, and if possible, before clearing customs. This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.

Proof of Purchase
Coverage under the 10 Year Limited Warranty requires a retailer receipt as proof of purchase. The retailer receipt also documents that the product was purchased from an authorized Hartmann store or retailer, as required for warranty coverage.

For repairs Outside of the Warranty
Please call the Hartmann Customer Service Department at 1-800-331-0613 for information on refurbishment or repairs outside of the warranty.

Authorized Repair Centers
Authorized Repair Centers can be found on this website under Service and Repair, or call the Hartmann Customer Service Department at 1-800-331-0613.

Commitment to Excellence
Providing excellent customer service is paramount to Hartmann. You can contact the Customer Service Department at 1-800-331-0613 or email hartmann@casupport.com. We thank you for choosing Hartmann and look forward to assisting you.

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Limited Lifetime Warranty – Applicable to Products noted within

The Hartmann Products listed below are covered by a Limited Lifetime Warranty, for the life of the Product. Hartmann Products must be purchased from an authorized Hartmann store or retailer for Warranty coverage. The Limited Lifetime Year Warranty extends to the original purchaser or gift recipient.

The Limited Lifetime Warranty is offered on Wings Belting. Tweed Belting, Intensity Belting, Hudson Belting, Herringbone, Herringbone Hardside, LineAire, Vigor, 7R, InnovAire, Esnoble, Intensity SPL, Denovo, Anasa, American Belting Reserve, Belting Collection, Belle City, J Hartmann Reserve, Capital, Minimalist, Heritage.

If a problem occurs with a Hartmann Product that is covered by the Limited Lifetime Warranty and if the problem is caused by manufacturing defects in material and workmanship, Hartmann will, in its discretion, either repair or replace the Product in accordance with the warranty terms and conditions stated herein. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or transit damage (by airlines for example). Incidental and consequential damages are expressly disclaimed. The Product owner is responsible for all costs of getting the Product to an authorized Repair Center including, but not limited to, the cost of packaging, shipping and applicable taxes. The authorized Repair Center will determine whether or not the problem is covered by Hartmann’s warranty. If it is covered by Hartmann’s warranty, any repair or replacement and the cost of returning the product to you will be at Hartmann’s expense. If the Product is to be replaced and the Product is no longer available, Hartmann will substitute a comparable Hartmann product. In those cases where the warranty does not apply, we will promptly provide you with an estimate of any repair and return shipping costs that may be involved. While non-warranty maintenance or repairs on your Product can be performed by any company, Hartmann requires that you use only an authorized Repair Center for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty. Labor charges and damages attributable to work performed by anyone other than an authorized Repair Center are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the Product. Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, and if possible, before clearing customs. This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.

Proof of Purchase
Coverage under the Limited Lifetime Warranty requires a retailer receipt as proof of purchase. The retailer receipt also documents that the product was purchased from an authorized Hartmann store or retailer, as required for warranty coverage.

For repairs Outside of the Warranty
Please call the Hartmann Customer Service Department at 1-800-331-0613 for information on refurbishment or repairs outside of the warranty.

Commitment to Excellence
Providing excellent customer service is paramount to Hartmann. You can contact the Customer Service Department at 1-800-331-0613 or email hartmann@casupport.com. 

**Capitol Luggage carries a variety of merchandise from different companies and the warranty policies vary depending on the item purchased. Capitol Luggage is not responsible for the warranties. You must contact the companies directly.**

Online Purchases

Capitol Luggage wants to ensure that all of our customers are satisfied with their product. If you are not completely satisfied, we offer a 30-day Money Back Guarantee on online purchases only. The item that was purchased can be returned as long as the item is unused or defective merchandise FREE; the only exception being personalized or custom made items.

In-Store Purchases

If you are not completely satisfied and the item is unused, we offer a 14-day Money Back Guarantee. If the item is new/unused with tags still attached, but has passed the 14-day initial return policy, the store management will issue the customer with an exchange or store credit only. 

Items purchased in-store (The Mall in Columbia, Towson Town Center, Christiana Mall) must be returned to the store that it was originally purchased in, with the original purchase receipt. An item CANNOT BE RETURNED if the customer does not have a receipt. If you misplaced your receipt but the other conditions are met, please let an associate know and we will try our best to accomodate you (we may ask for ID and the card the item was purchased on). 

Returned goods must be in the same condition that you received them in. Used products are non-refundable. Capitol Luggage has the right to refuse products that are returned to us in used condition.

Capitol Luggage store associates will be more than happy to assist you with return/exchange questions. Please give us a call at one of our three stores, or send us an e-mail with your concerns, comments, or questions.